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Shrinking the Digital Divide

Shrinking the Digital Divide

Facundo Mendoza and Helena Lemon have been putting fresh fuel in Group IT’s engine. It’s part of a larger reform process taking place in Group IT to create a forward-looking digital business environment within GAC - and the tools to match.

Facundo is in charge of Technology Business Management (TBM) with Helena taking care of the Management Information and Business Intel components. Together they are creating a fresh approach that seeks to bridge the divide between our IT developers, our business end users and our customers.

Under the TBM banner, Group IT developers and Project Managers work with GAC companies and customers to ensure that our IT services address core business needs, solve current problems and offer solutions to future problems.

“Group IT has the technology smarts but we are not experts on markets or the changing needs of customers,” says Facundo. “Therefore we need to build bridges between IT and our businesses so that our solutions fit in with what our businesses and their customers need.”

GAC Companies will have representatives on IT Councils that oversee core business areas such as Freight, Shipping, Finance, HR, QHSSE, Contract Logistics, Bunker Fuels etc.


“These councils help me to drive those projects in my company that have a technical component and need the input and expertise of the development teams over at Group IT,” says Sofie Bager, Finance Manager at GAC Dubai. “It’s a win-win situation because the TBM creates the forum for the communication needed to understand issues and problems and then coordinates the actions needed by both the companies and the IT developers to solve them.”

Value for money

Importantly, the TBM team has a key objective to demonstrate the positive Return-On-Investment that companies can get from putting their cash into the right IT services.

“Gone are the days where we view IT solely as a cost,” says Helena.

“IT is an enabler of growth and profitability. We firmly expect the initiatives coming out of our TBM bridge-building will show a positive ROI for the companies. It will also help us to be more flexible and put our focus on the most important part of our business – our current and future customers.”

The process

Under TBM, GAC companies and operations have the responsibility to identify current and future business challenges and then work with TBM to find effective solutions. The TBM team will source the IT services needed to deliver those solutions.

“At the end of the day these are business solutions not IT solutions,” says Facundo. “Of course this only works if companies have the capacity to own, implement and train staff to work with the services Group IT provides. We will only be able to strengthen our business and technical capabilities if we work together as one team with clear responsibility and accountability.”

Adding local flavour

To stay agile in a fast-changing world TBM teams and GAC companies have to strike the right balance between standardisation and local needs.

“We do recognise local differences in regard to doing business,” says Helena. “Things like legislation, regulation, infrastructure, partnerships, and specific market set ups etc will put pressure on intelligent and innovative solutions and our IT suite will recognise this and provide for local needs as much as possible.”

Never finished

TBM is a never-ending story. The framework is clear. The goals are clear. But market conditions and business responses to those conditions are always in flux. TBM is part of the Delta 21 solution to getting GAC companies ahead of the game. Is it perfect? No. Is it better than anything we’ve had before? Definitely! And it will continue to evolve and improve as Delta 21 unfolds.

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